AFTER-SALES SUPPORT
Questions about a purchase?
We want the return conditions for your specific phone to be clear before you order. The agreed product condition, applicable manufacturer coverage and any seller return terms should be confirmed with our team at purchase.
Before you buy
Ask our team to confirm whether your chosen phone is new, refurbished or pre-owned, the exact configuration, included accessories, warranty and applicable return conditions. We do not advertise a universal return window here because none has been verified for every device and transaction.
If an item is incorrect, damaged or faulty
Contact us promptly with the order details and a description of the issue. Photographs or supporting information may help us investigate. We will review available replacement, repair, refund or other solutions according to the agreed terms and applicable consumer protection law.
Changing your mind
Change-of-mind eligibility depends on the return terms provided before purchase and the condition of the item. We will identify any applicable requirements or charges before you confirm your order, where required.
How to request help
Call (213) 838-3241 with your order information. Do not ship a device back before receiving return instructions from our team. Make sure any permitted return is properly packaged and securely reset according to the agreed process.
Your legal rights
Nothing on this page limits non-waivable rights or remedies available under applicable consumer law.
For deliveries see our Shipping Policy.